Email or call us for trip planning, in-travel or post-travel assistance.
Our Vacation Consultants are available to help you plan your rail vacation, and answer any questions may have about your upcoming trip. Updates on COVID-19 Travel and Health advisories are available here.
For COVID-19, health & safety, and general inquiries about Rocky Mountaineer, we recommend visiting our Frequently Asked Questions section.
For enquiries about our current special Goldleaf promotion please email firstname.lastname@example.org or call us at 1-877-460-3200 with some details about your preferences such as ideal travel dates, destinations you would like to visit and any particular route preferences, as well as any other questions you have or advice you may need. For email enquiries we will get back to you within 48 hours. We hope to welcome you onboard soon.
Monday - Thursday: 6:00 am - 10:00 pm PT
Friday: 6:00 am - 6:00 pm PT
Saturday: 8:00 am - 4:00 pm PT
Sunday: 8:00 am-10:00 pm PT
In-travel or Post-travel Assistance
Are you currently on or have you recently completed a journey with us? Our Guest Experience Centre is ready to assist you.
Monday - Friday: 9:00 am - 5:00 pm PT
North America: 1.800.653.4105 (toll free)
Europe & UK: 00 800 195 01950 (toll free)
Ireland: 00 and/or 014 800 195 01950 (toll free)
Australia: 0011 800 195 01950 (toll free)
1100-980 Howe Street
Vancouver, British Columbia, Canada