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Our latest travel updates: 2022 Season

Contact Us

Email or call us for trip planning, in-travel or post-travel assistance.

Trip Planning

Our Vacation Consultants are available to help you plan your rail vacation, and answer any questions may have about your upcoming trip. Updates on COVID-19 Travel and Health advisories are available here

For COVID-19, health & safety, and general inquiries about Rocky Mountaineer, we recommend visiting our Frequently Asked Questions section.

For enquiries about our current special Goldleaf promotion please email or call us at 1-877-460-3200 with some details about your preferences such as ideal travel dates, destinations you would like to visit and any particular route preferences, as well as any other questions you have or advice you may need. For email enquiries we will get back to you within 48 hours. We hope to welcome you onboard soon.


Monday - Thursday: 6:00 am - 10:00 pm PT

Friday: 6:00 am - 6:00 pm PT 

Saturday: 8:00 am - 4:00 pm PT 

Sunday:  8:00 am-10:00 pm PT

Contact Us

USA & Canada:  1.877.460.3200 (toll free)

UK: 0800.088.5541 (toll free)

Germany: 0011.800.189.9311

Australia: 1800.821.531 (toll free) 

New Zealand: 00.800.06067372 (toll free) 

International: 1.604.606.7245

Email Us


In-travel or Post-travel Assistance

Are you currently on or have you recently completed a journey with us? Our Guest Experience Centre is ready to assist you.



Monday - Friday: 9:00 am - 5:00 pm PT


Email Us


Call Us

North America: 1.800.653.4105 (toll free)

Europe & UK: 00 800 195 01950 (toll free)

Ireland: 00 and/or 014 800 195 01950 (toll free)

Australia: 0011 800 195 01950 (toll free)

Mailing Address

1100-980 Howe Street

Vancouver, British Columbia, Canada

V6Z 0C8

Telephone: 604.606.7200

Train Station Locations & Schedules