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Contact Us

Email or call us for trip planning, in-travel or post-travel assistance.

Trip Planning

Our Vacation Consultants are available to help you plan your rail vacation, and answer any questions may have about your upcoming trip. 

For general inquiries about Rocky Mountaineer, we recommend visiting our Frequently Asked Questions section.


Monday - Thursday: 6:00 am - 10:00 pm PT

Friday: 6:00 am - 6:00 pm PT 

Saturday: 8:00 am - 4:00 pm PT 

Sunday:  8:00 am-10:00 pm PT

Contact Us

USA & Canada:  1.877.460.3200 (toll free)

UK: 0800.088.5541 (toll free)

Germany: 0011.800.189.9311

Australia: 1800.821.531 (toll free) 

New Zealand: 00.800.06067372 (toll free) 

International: 1.604.606.7245

Email Us


In-travel or Post-travel Assistance

Are you currently on or have you recently completed a journey with us? Our Guest Experience Centre is ready to assist you.



During our train operating season (April-November)
7 days a week:

6:00 am - 9:00 pm PT

During our non-operating season
5 days a week:

9:00 am - 5:00 pm PST


Email Us


Call Us

North America: 1.800.653.4105 (toll free)

Europe & UK: 00 800 195 01950 (toll free)

Ireland: 00 and/or 014 800 195 01950 (toll free)

Australia: 0011 800 195 01950 (toll free)

Mailing Address

1100-980 Howe Street

Vancouver, British Columbia, Canada

V6Z 0C8

Telephone: 604.606.7200

Train Station Locations & Schedules