FAQ: Health & Safety

Friends and family who need to get in contact with you in case of an emergency, should call our Guest Experience Centre at guestexperience@rockymountaineer.com or at the following phone numbers:

North America: 1-800-653-4105

Australia: 0011-800-195-01950

Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom: 00-800-195-01950

Ireland: 00 and/or 014-800-195-01950

As the safety of our guests and crews is our top priority, we constantly monitor the wildfire situation in our areas of operation to evaluate any potential impact on our operations. Should wildfires occur near our routes and affect our operations, we will share relevant information on the Travel Updates page. If you would like to discuss your upcoming journey, please contact our sales centre.

We remain committed to delivering our world-class service to you, while ensuring your health & safety is our highest priority. For the most recent updates to our health & safety protocols, please click here.