Your Health & Safety is Our Priority
We are committed to delivering our world-class service to you while ensuring your health and safety is our highest priority. As government guidelines and industry best practices evolve on the prevention of COVID-19 and other viruses and illnesses, we are updating our procedures to be best in class.
Last updated – June 16, 2021: The information below outlines our planned procedures for the start of our operations in July. As the travel season continues, protocols and procedures may be adapted or changed to adhere to evolving travel regulations and conditions. Please check this website before you travel with us for the most up-to-date information. All guests are required to follow our health and safety protocols, including those who are fully vaccinated against COVID-19.
Rapid screening FAQs
Our team is committed to your health and safety
Our onboard team is highly trained in providing care and first aid should anything happen during your travel on the train.
If you feel unwell, our onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19 while on the train, our team will safely relocate them to an isolated area away from other guests. We will also carry out enhanced cleaning procedures to thoroughly sanitize the affected coach.
PREVENTATIVE MEASURES AND GEAR
Our team members will wear face coverings, gloves, and other items, as needed, during the preparation and service of food and beverage, and during all interactions with you. On our Canadian routes, our team will also be required to complete rapid screening tests for COVID-19 before the start of the train journey.
GUEST EXPERIENCE CENTRE
Our guest experience team is ready to assist you while you are travelling with us, seven days a week from 6 am to 9 pm PT. You can reach them by phone at 1.800.653.4105 or by email at email@example.com.
Last updated: June 2021