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Check-in & Guest Centres

We want to make your journey onboard with us as seamless as possible. From the time you check in to when you arrive at your destination, we're there for you every step of the way.  

Please note, if you are travelling as part of a group, speak with your Tour Director for information about your group's check in process, and any mandatory health & safety protocols required for your group. 

How to check in 

On our Canadian routes: Online check-in will open 48 hours prior to your train’s departure time. You will receive an email with the link to check in online in advance of your itinerary’s start date, or you can click on the link below. Upon completing the check in process online, you will receive a digital boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, or Whistler and Quesnel. You may also check-in to your train departure in-person at one of our Guest Centres during the times below.

Check In

On our US route: Please visit one of our Guest Centres during the times listed below to check in to your train departure and receive your boarding pass with your pre-assigned seat and overnight accommodation for Glenwood Springs.

Seat assignment

When you check in, you will be given your boarding pass with an assigned seat and coach for your rail journey. If you are travelling on a Circle Journey, you will be assigned a different coach, seat, and Host for each leg of your rail journey.  While we are unable to accommodate specific seats, train coach location or first or second meal seating requests, we can accommodate special seating requests, such as sitting near a friend who has booked separately. Please advise your Vacation Consultant or travel professional at least 60 days in advance.

Guest Centres

Our Guest Centres are available to you at the times and locations listed below for the following:

•    In-person check-in (mandatory for our US route)
•    Luggage tags pick-up (mandatory)
•    Proof of vaccination (mandatory for Canadian routes only) - all guests travelling on our Canadian routes will be required to provide proof of vaccination while at the Guest Centre. For more information on the proof of vaccination requirement and guidelines, please visit our Health & Safety page. 

If you're travelling on our Canadian routes: your time at the Guest Centres should take about 30 minutes. 
If you're travelling on our US route: your time at the Guest Centres should take about 15 minutes.
 

Canadian routes locations & times

Please note, face masks are required in all Guest Centres. If you are travelling on our Canadian route, and are unable to check in in-person and/or complete your rapid COVID-19 screening test and provide your proof of vaccination during the Guest Centre times listed below, please call our Guest Experience Centre at 1.800.653.4105.

Vancouver
Sheraton Wall Centre Hotel

Gulf Islands Room in the North Tower
1000 Burrard Street
Vancouver, BC

4:30pm-8:00pm* PT
The evening prior to train departure.

*As wait times at this Guest Centre may be up to an hour, we recommend coming after 6pm to avoid the peak times.

Banff
Elk & Avenue Hotel
333 Banff Avenue
Banff, AB

5:00pm-8:00pm MT
The evening prior to train departure.

Lake Louise
Fairmont Chateau Lake Louise
111 Lake Louise Drive
Lake Louise, AB

4:00pm-7:00pm MT
The evening prior to train departure.

Jasper
Jasper Train Station
607 Connaught Drive
Jasper, AB
4:00pm-6:00pm MT, the evening prior to train departure.


Fairmont Jasper Park Lodge
1 Old Lodge Road
Jasper, AB
7:00pm-9:00pm MT, the evening prior to train departure.

US route locations & times

Please note, face masks are required in all Guest Centres. If you are travelling on our US route, and are unable to check in in-person and/or collect your luggage tags during the Guest Centre times listed below, please call our Guest Experience Centre at 1.800.653.4105.

If you are beginning your journey in Las Vegas or Salt Lake City, you will meet a Rocky Mountaineer representative during check in at our Moab Guest Centre. Please refer to your final travel documents for your detailed itinerary. 

Denver
Rally Hotel 
5:00pm-6:00pm MT the evening prior to train departure.
7:45am-8:00am MT the morning of train departure. 

Crawford Hotel 
5:00pm-7:00pm MT the evening prior to train departure.
7:45am-8:00am MT the morning of train departure. 

Moab
Hoodoo Moab, by Hilton 
4:00pm-8:00pm MT the evening prior to train departure. 
8:00am-10:00am MT the morning of train departure.

Homewood Suites, by Hilton
5:30pm-6:15pm MT the evening prior to train departure.
9:00am-9:30am MT the morning of train departure.

Element Moab
4:45pm-5:30pm MT the evening prior to train departure.
8:00am-8:30am MT the morning of train departure.

Hyatt Place Moab
6:00pm-6:45pm MT the evening prior to train departure.
9:00am-9:45am MT the morning of train departure.