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To make your journey as seamless as possible, please review the following items below before your journey.  We've also put together a Planning Checklist for your reference. 

Canadian Route Planning Checklist
US Route Planning Checklist

Please note, if you are travelling as part of a group, speak with your Tour Director for information about your group's check in process, and any mandatory health & safety protocols required for your group including providing the information listed below. 

30-60+ days prior to travel date

Mandatory guest information

Login to our Guest Portal to ensure your contact information is up to date including your in-travel contact information and emergency contact information, as well as your flight details. 

Special dietary needs

We try our best to accommodate special dietary needs and requirements, and while our onboard menu will have a selection of options to cater to various tastes and requirements, we have limited availability to customize your meal once in-travel. If you have a special dietary requirement or allergy, simply advise your Vacation Consultant or your travel professional at least 60 days in advance of boarding or fill out the Food Allergy Form.

Mobility requirements

Pre-boarding and detraining for guests requiring special assistance is provided in all destinations. Please advise your Vacation Consultant or your travel professional at the time of booking of your mobility and accessibility needs, or if you require additional assistance while onboard the train. You can also fill out the Mobility Requirements Form. Click here for more details about accessibility. 

Service animals

If you have a Service Animal, please advise Rocky Mountaineer at the time of booking and complete the Service Animal Form so we can be prepared for you and your companion. 

Airport transfers 

Motorcoach transfers to/from the airport and Rocky Mountaineer stations are not included in all packages. Review your itinerary in your travel documents to confirm if an airport transfer has been included in your itinerary. If they are not included and you would like to pre-purchase, we strongly recommend doing so at the time of booking, or 60 days prior to travel.

Connecting travel 

Depending on the rail route and direction in which you travel, arrival in your destination ranges from afternoon to early evening. Rail travel in North America is occasionally subject to unforeseen delays. While Rocky Mountaineer is treated as a priority on the train tracks it uses, occasional delays do occur. For that reason, if your package does not already include accommodation at the end of your journey please do not arrange connecting transportation, including flights, on this day. Rocky Mountaineer can arrange for additional hotel nights, airport transfers, and tour options at the start or end of your rail journey with advance notice.

30 days or less from travel date

Final travel documents

Please print or save your final travel documents and keep them with you at all times. They contain all of the information required before and during your journey. This includes your itinerary and important information about hotels, airport transfers and check in times. You will be sent your final travel documents via email 30 days prior to travel or you can access them through our Guest Portal.

Travel, Health, & Safety Information

Please familiarize yourself with our latest health & safety protocols and any important travel updates.

Book dinner reservations 

To ensure you’re able to enjoy the incredible dining experiences offered in our destinations, we highly recommend making dinner reservations in advance of travel, particularly in the Canadian Rockies. For hotel restaurants in the Canadian Rockies, we recommend to make the reservation within 14 days of your check in date. Please note, as rail travel in North America is occasionally subject to unforeseen delays, we do not recommend making dinner reservations on rail travel days.