Confirm Your Information
To make your journey as seamless as possible, please review the following items below before your journey. We've also put together a Planning Checklist for your reference.
Mandatory guest information
Once your booking is confirmed, login to our Guest Portal to ensure your contact information is up to date including your in-travel contact information and emergency contact information.
Final travel documents
Your final travel documents contain all of the information required before and during your journey. This includes your itinerary and important information about hotels, airport transfers and check in times. You will be sent your final travel documents via email 25 days prior to travel or you can access them through our Guest Portal. Please print your final travel documents and keep them with you at all times.
Motorcoach transfers to/from the airport and Rocky Mountaineer stations are not included in all packages. Review your itinerary in your travel documents to confirm if an airport transfer has been included in your itinerary. If they are not included and you would like to pre-purchase, we strongly recommend doing so at the time of booking, or 60 days prior to travel.
Special dietary needs
We try our best to accommodate special dietary needs and requirements, and while our onboard menu will have a selection of options to cater to various tastes and requirements, we have limited availability to customize your meal once in-travel. If you have a special dietary requirement or allergy, simply advise your Vacation Consultant or your travel professional at least 60 days in advance of boarding or fill out the Food Allergy Form.
Pre-boarding and detraining for guests requiring special assistance is provided in all destinations. Please advise your Vacation Consultant or your travel professional at the time of booking of your mobility and accessibility needs, or if you require additional assistance while onboard the train. You can also fill out the Mobility Requirements Form. Click here for more details about accessibility.
If you have a Service Animal, please advise Rocky Mountaineer at the time of booking and complete the Service Animal Form so we can be prepared for you and your companion.
Tours & Excursions
Due to the popularity of tours in National Parks, we recommend booking any additional tours or excursions as soon as possible, prior to travel. Visit our Destinations & Midpoint Destinations page for links to the tourism bureaus' websites for information on tours and excursions available and how to book them in each of our exciting destinations.