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Our team is here to help you for any of your pre-travel, in-travel, or post-travel needs.

Travel arrangements prior to travel

To make trip arrangements prior to travel, contact us, email our Sales Centre at, or contact your travel professional. 

Guest Experience Centre

The Rocky Mountaineer Guest Experience Centre is here to help. Should you require assistance while travelling or after your trip please email or call toll free:
North America
Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom
00 and/or 014.800.195.01950

Our Guest Experience Centre is open 7 days a week from 6:00 am to 9:00 pm (PT), including Statutory Holidays during our train operating season (April-November), and Monday to Friday from 9:00 am to 5:00 pm (PT), excluding Statutory Holidays during our non-operating season.

For emergency assistance or to contact Police, Fire, or Ambulance – Dial 911

To contact emergency services in Canada and the United States dial 9-1-1. If onboard Rocky Mountaineer, notify the nearest Rocky Mountaineer personnel.