Rocky Mountaineer Suspends Rail Departures Until July 31
Vancouver, BC – May 14, 2020: As a result of the COVID-19 pandemic, and associated government restrictions, Rocky Mountaineer will extend the suspension of its 2020 travel season until July 31, 2020. This suspension is in addition to the previously announced suspended departures from April 13 to June 30.
“It is with much regret that we announce this extension of our travel suspension,” said Steve Sammut, president and chief executive officer, Rocky Mountaineer. “With numerous travel restrictions in place globally, airlines having limited flight availability, many of our operational partners having suspended their services, and other challenges, it has become impossible for us to start our operations in July.”
Guests on a suspended departure will receive a future travel credit of 110% value of monies paid, which is valid through to the end of the 2022 season. Rocky Mountaineer is also holding its 2021 rail prices at the 2020 level, so guests will not experience an inflationary price increase for the rail portion of their itinerary. For guests rebooking a similar package in 2021, within 14 days on either side of the original departure date anniversary, Rocky Mountaineer will guarantee they will not pay more for the new package, including third-party hotels, tours and attractions, due to the later travel date.
“We are incredibly disappointed to not be able to start our travel season as planned. This global pandemic is truly unprecedented, and we continue to evaluate how it will impact our operations. We hope by offering the future travel credit, consistent rail pricing, flexibility with rebooking, and package rebooking guarantee we can make it as seamless as possible for our guests to plan their future travel,” said Mr. Sammut. “Rocky Mountaineer is committed to providing these guests with a world-class experience at a time when the global circumstances permit and it is possible to do so.”
Guests on a suspended departure can contact their travel professional or Rocky Mountaineer before November 30, 2021 to select their new travel date.
Additional information is available at www.rockymountaineer.com/covid19-keeping-you-updated.
*These offers are subject to terms and conditions as outlined at www.rockymountaineer.com