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Our commitment

Rocky Mountaineer is committed to ensuring accessible and inclusive environments for our guests and team members. Our commitment to accessibility is reflected in our organizational values and demonstrated in our efforts as an equal opportunity employer and our attention to the mobility and accessibility needs of our guests. While we have put measures in place over the years to remove barriers within our journey experience and in the workplace, we recognize that advancing accessibility requires continuous reflection, review, and improvement.

Accessible travel regulations

Rocky Mountaineer is regulated under the Canadian Transportation Agency (CTA). Our accessibility measures are guided by the Principles of Accessibility as outlined in the Accessible Canada Act (ACA) and our obligations under the Accessible Transportation Planning and Reporting Regulations (ATPRR).

As required by the CTA, we have published our first Accessibility Plan which provides a roadmap to improving accessibility across our operations. We worked with community partners representing people with disabilities throughout the development of this plan and will continue to collaborate with our community partners as well as our guests and team members to further refine the plan and support its implementation.

Download Accessibility Plan

Guest mobility and accessibility

Please visit our Mobility and Accessibility page so that we can best prepare to make your journey as seamless as possible and can advise on options that may be available depending on your specific needs and requirements.

Feedback and contact

We welcome feedback about our Accessibility Plan to identify and address barriers across our operations.

Email us

Phone us

1-800-653-4105 (Rocky Mountaineer Guest Experience Centre)

Mailing address

Compliance Manager
Rocky Mountaineer
1100-980 Howe Street
Vancouver, BC V6Z 1N9