Wildfire & Air Quality Updates
Canadian Wildfire Updates
On August 23, the Province of British Columbia lifted the emergency order for Kamloops and several other communities impacted by wildfires. We have returned to regular operations on all routes as of August 27. Thank you for your patience and understanding as we worked through this challenge.
The restrictions imposed by this government order were a force majeure event beyond the control of Rocky Mountaineer. Force majeure events are addressed in sections 11 and 12 of the terms and conditions. In keeping with those provisions, we allowed affected guests to rebook their travel to a later date, once the force majeure event passed. Guests with travel insurance can contact their providers for coverage information.
Our thoughts are with all those impacted during these difficult times and we are grateful for the tireless efforts of the firefighters across the province. We are doing all we can to support our guests, team members, and communities as the situation evolves. Thank you to everyone involved.
Additional information:
Please be aware that travel through some sections of the journeys may be slower than usual due to temperature-related speed limitations. Also, visibility of scenery and outdoor air quality may be affected at some points along the routes due to the wildfires. In areas where the air quality is affected, the health authorities recommend you reduce your exposure by staying indoors where there is air conditioning and avoid strenuous or prolonged activities outside, especially if you have underlying medical conditions. The motorcoaches to and from your hotel, and most hotel rooms and restaurants will have air conditioning. Our team will do everything we can to ensure a comfortable and enjoyable journey for all who travel with us.
Health & Safety
We remain committed to delivering our world-class service to you, while ensuring your health & safety is our highest priority. For the most recent updates to our health & safety protocols, visit our Health & Safety page.
How can we help?
We're here to provide all the support you need when planning your Rocky Mountaineer journey. We are available 7 days a week: let us know if you need any assistance with planning your trip.
